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TERMS AND CONDITIONS
Effective Date: July 1, 2024
Website Covered: https://www.titanicminerals.com/
THE AGREEMENT: The use of this website and services on this website provided by Titanic Minerals
(hereinafter referred to as "Owner") are subject to the following Terms & Conditions (hereinafter the "Terms of
Service"), all parts and sub-parts of which are specifically incorporated by reference here together with the
Privacy Policy. Following is the Terms of Service governing your use of https://www.titanicminerals.com/ (the
"Website"), all pages on the Website and any services provided by or on this Website ("Services").
By accessing either directly or through a hyperlink, the Website, and/or purchasing something from us, you
engage in our "Service" and agree to be bound by the Terms of Service including those additional terms and
conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users
of the site, including without limitation vendors, buyers, customers, merchants, browsers and/or contributors of
content. You acknowledge and agree that the Website may use your personal information in the manner
described in our Privacy Policy which sets forth how information collected about you is collected, used and
stored.
**1) General Provision: **
**a) Language:**
The Terms of Service for Titanic Minerals Online Store are written in English. In the event of any discrepancies or misinterpretations arising from translations into other languages, the English version shall prevail.
**b) Jurisdiction, Venue & Governing Law:**
Any legal disputes or claims related to the Titanic Minerals Online Store shall be governed by the laws of India. The parties agree to submit to the jurisdiction of the courts in Aurangabad, Maharashtra for any legal proceedings.
**c) Severability:**
If any provision of these Terms of Service is deemed invalid or unenforceable, that part will be severed from the agreement, and the remaining provisions shall continue to be valid and enforceable.
**d) No Waiver:**
Failure to enforce any part of the Terms of Service does not waive the right to do so later. Waiving a breach of any provision shall not be considered a waiver of subsequent breaches.
**e) Headings for Convenience only:**
The headings in these Terms of Service are for convenience only and do not affect the interpretation or meaning of the provisions.
**f) No Agency, Partnership, or Joint Venture:**
These Terms of Service do not create any agency, partnership, joint venture, employment, or franchise relationship between Titanic Minerals and the users.
**g) Electronic Communication Permitted:**
By using the Titanic Minerals Online Store, you agree that electronic communication methods such as emails, notifications, or messages on the website are acceptable and legally binding forms of communication between the parties.
**2) Acceptance of Terms:**
By accessing and using the Titanic Minerals Online Store, you agree to abide by these Terms of Service and any additional terms and conditions provided on the website. If you do not agree with any part of these terms, you should not use the website.
**3) About the Website:**
The Titanic Minerals Online Store is an e-commerce platform where users can browse, purchase minerals, crystals, and related products. The information provided on the website is for general purposes only and should not be considered as professional advice.
**4) License to Use Website:**
Titanic Minerals grants users a limited, revocable license to access and use the website for personal use. This license does not include the right to modify any portion of the site, use it for commercial purposes, or reproduce its content.
**5) Intellectual Property:**
All content, trademarks, and intellectual property on the Titanic Minerals Online Store are owned by the Company. Users are prohibited from using, reproducing, or distributing any of the content without prior written consent.
**6) User Obligations:**
Users are responsible for maintaining the confidentiality of their account information and for any activities carried out using their account. They must also provide accurate and up-to-date information when making purchases on the website.
**7) Payment & Fees:**
All payments for goods and services on the Titanic Minerals Online Store must be made using the provided payment methods. The Company reserves the right to change prices and fees at its discretion.
**8) Acceptable Use:**
Users must not engage in any activity that may disrupt the website's functionality or compromise its security. This includes but is not limited to hacking attempts, unauthorized access, or distribution of malware.
**9) Communication:**
The Company may communicate with users through email or notifications on the website regarding orders, promotions, or important updates.
**10) Sales of Goods/Services:**
All sales on the Titanic Minerals Online Store are subject to availability, and the Company reserves the right to refuse or cancel orders if necessary.
**11) Shipping/Delivery/Return Policy:**
Information regarding shipping, delivery, and returns can be found on the website's dedicated pages. Users are encouraged to review these policies before making a purchase.
**12) Reverse Engineering & Security:**
Users are prohibited from reverse-engineering, decompiling, or attempting to extract source code from the Titanic Minerals Online Store website. Any attempts to breach the website's security will result in legal action.
**13) Data Loss:**
Titanic Minerals is not liable for any data loss or damage to user information that may occur due to technical issues or external factors beyond its control.
**14) Indemnification:**
Users agree to indemnify and hold Titanic Minerals harmless from any claims, damages, or losses arising from their use of the website or violation of these terms.
**15) Spam Policy:**
Titanic Minerals does not engage in spam activities, and users are encouraged to report any spam emails or messages related to the website.
**16) Third-Party Links & Content:**
The Titanic Minerals Online Store may contain links to third-party websites or content. The Company is not responsible for the accuracy or legality of such content, and users access it at their own risk.
**17) Modification & Variation:**
Titanic Minerals reserves the right to modify these Terms of Service at any time without prior notice. Users are advised to review the terms periodically for any updates.
**18) Entire Agreement:**
These Terms of Service constitute the entire agreement between the user and Titanic Minerals and supersede any prior agreements or understandings.
**19) Service Interruption:**
Titanic Minerals may temporarily suspend or discontinue website services for maintenance or other reasons. Users will be notified of any service interruptions where possible.
**20) Term, Termination & Suspension:**
These Terms of Service remain in effect until terminated by either party. Titanic Minerals reserves the right to suspend or terminate user accounts for violations of these terms.
**21) No Warranties:**
The Titanic Minerals Online Store is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied. The Company does not guarantee the accuracy or reliability of the website's content.
**22) Limitation on Liabilities:**
In no event shall Titanic Minerals be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of the website or the inability to access it.
**23) Jurisdiction, Venue & Governing Law:**
Any disputes arising from these Terms of Service shall be governed by the laws of India. The parties agree to submit to the jurisdiction of the courts in Aurangabad, Maharashtra for any legal proceedings.
By using the Titanic Minerals Online Store, you acknowledge that you have read, understood, and agreed to these Terms of Service.
Shipping Insurance
As of 01/07/24, shipping insurance will be automatically included on all online orders. This is so, in the unlikely event your parcel is lost or damaged during transit, we will lodge a claim with the courier so the order can be refunded or replaced. Please note that once we open a claim with the courier, the timeframe of it being assessed and completed is beyond our control.
Claiming Insurance
If, in the unlikely event your parcel is damaged during transit, we will make a claim on your behalf through our courier. This process requires us to provide evidence of breakages (so please send us detailed photos of any damages within 24 hours of receiving your package) so that we can forward it onto the shipping company within their required timeframes. The claims process can take between 5-7 business days, however may take longer depending on circumstances, and this is outside of our control. Once the courier completes their assessment, the total of the purchase order price (less GST and shipping charges) will be refunded to Aurangabad ( India ) address , and we will pass on that refund to our customer.
Due to Covid-19, all orders will be delivered as ‘Authority to leave’ meaning that they will be contactless, and left in a safe place at the discretion of the courier. Whilst we will always try our best to assist with lost packages, Aurangabad cannot accept responsibility for lost parcels once they have been delivered.
Please ensure all delivery details are correct when checking out, as we cannot be held responsible for loss or packages due to incorrect delivery details.
Domestic Shipping
All items are packaged and shipped via USPS or UPS and are fully insured. We do everything in our power to ensure your items are wrapped carefully and with proper packing material.
In the unfortunate scenario your item should arrive damaged, PLEASE KEEP ALL ITEMS INCLUDING THE ORIGINAL BOX AND ALL PACKING MATERIAL and notify us immediately at office@titanicminerals.com. Failure to notify us within 48 hours of delivery of your damaged item will compromise your ability to qualify for a refund.
International Shipping
Titanic Minerals is not responsible for any packages held up by international customs agencies, postal carriers, etc. and it is your responsibility to be aware of your country of residences' laws regarding USA imports. All international orders ship via USPS Priority Mail International and are fully insured. While this may slightly increase the postage rate, this guarantees the package is fully insured in case an item is damaged in transit.
In the unfortunate scenario your item should arrive damaged, PLEASE KEEP ALL ITEMS INCLUDING THE ORIGINAL BOX AND ALL PACKING MATERIAL and notify us immediately at office@titanicminerals.com Failure to notify us within 48 hours upon delivery of your damaged item will compromise your ability to qualify for a refund.
Refunds (if applicable)
In the unfortunate scenario your item(s) should arrive damaged, you must notify us via email at office@titanicminerals.com within 48 hours of receiving your package. Failure to notify us within 48 hours of delivery of your item may compromise your ability to qualify for a refund. PLEASE KEEP ALL ITEMS INCLUDING THE ORIGINAL BOX AND ALL PACKING MATERIAL. We may request photographic evidence of your package, the packing materials, the interior and exterior of the box, and all damaged items.
Depending on the condition of your items, a determination will then be made regarding whether or not the damaged items need to be returned to us. If so determined, all damaged items and ALL original packaging material should be sent to our office address in Aurangabad
You must use a trackable shipping service for any returned items. Otherwise, we cannot guarantee that we will receive your returned item and therefore will be unable to issue you a refund.
Once your damaged item is received by us and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 10 business days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company or payment provider as it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at office@titanicminerals.com.
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